hi11 Responsible Gaming — Know your limits
hi11 believes gaming should be a source of enjoyment — not stress or harm. Our responsible gaming tools and guidelines help you play in a healthy and controlled way.
What is Responsible Gaming?
Responsible gaming means treating gaming as a healthy part of entertainment — where you decide when to play and how much time and money to spend. hi11 always wants our players to come for enjoyment, free from any pressure or addiction.
Online betting and casino gaming is a form of entertainment for millions of people in Bangladesh. But like any form of entertainment, boundaries are essential here too. We want you to play with awareness and seek help when needed.
To ensure responsible gaming at hi11, we have put several safety measures in place — from deposit limits to self-exclusion. These are easy to use and completely free.
hi11's core commitments
- For ages 21 and above only
- Transparent and fair gaming environment
- Complete protection of personal information
- 24/7 support in Bengali
- The ability to stay in control — always
Our Protection Tools
hi11 gives you several powerful tools to control your own gaming. Contact support at any time to activate them.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it will not be possible to deposit more than the specified amount. This is the most effective way to play within a budget.
Time-Out Break
If you feel you need a short break, take a time-out for anywhere from 24 hours to 30 days. During this period your account will be temporarily closed and no transactions or betting will be possible.
Self-Exclusion
If you feel gaming is getting out of control, choose self-exclusion. You can close your account for 3 months, 6 months, or permanently — completely free of charge.
Gaming History Review
You can view all your betting history, win and loss records, and deposit and withdrawal information at any time. This is very helpful for understanding your own patterns.
Reality Check Reminder
You will receive automatic reminders after a set time — reminding you how long you have played and how much you have spent. Staying aware is what responsible gaming means.
24/7 Support Assistance
If you experience any problem with gaming, our Bengali-speaking support team is always by your side. Contact us via live chat — day or night.
Warning Signs of Problematic Gaming
If any of the following signs are visible in yourself or someone you know, take action immediately.
Spending beyond budget
Putting money into gaming beyond daily expenses and diverting money from essential household costs — this is a serious warning sign.
Trying to recover losses
Placing more bets after losing in order to recover losses — this is known as "chasing losses" and leads to greater harm.
Social withdrawal
Pulling away from family and friends, hiding your gaming, and lying to those close to you.
Anxiety and restlessness
Feeling restless or irritable when unable to play, having sleep problems, and constantly having gaming on your mind.
Borrowing to play
Taking loans from friends, family, or a bank to invest money in gaming — this is a sign of a serious financial crisis.
Unable to stop
Repeatedly returning to gaming despite trying to stop, and being unable to control your own decisions.
hi11's Responsible Gaming Commitment
We believe healthy and enjoyable gaming is possible — if the right boundaries are respected. hi11 is always on your side.
- Age verification is mandatory for every new account
- Automatic review for suspicious gaming patterns
- Special assistance for players in difficulty
- Financial information secured with SSL encryption
- Fair and transparent game results
Stay in control — 5 easy steps
Set a budget
Decide on a maximum spending limit before you start gaming. Never spend money from essential household expenses or savings on gaming. The minimum deposit at hi11 is ৳200.
Set a time limit
Decide in advance how long you will play each day. Play by the clock and end your session when the set time is up — whether you are winning or not.
Keep your mind fresh
Never game when feeling depressed, tired, or under the influence of substances. Playing with a healthy mind and clear thinking leads to better decisions.
Accept losses
Winning and losing are both normal in gaming. Do not immediately try to recover losses after losing. Take a short rest and spend time with family.
Do not hesitate to ask for help
If you feel gaming is getting out of control, contact hi11 support right away. Our team is always ready to help in Bengali. Asking for help is an act of courage.
Protection of Minors
🚫 Completely prohibited for those under 21 years of age
Registration and gaming at hi11 is approved for ages 21 and above only. We verify age during account creation and reserve the right to request ID in cases of doubt.
If there are children or teenagers in your household, take the following steps:
- Use strong passwords on your devices and account
- Always log out after a gaming session
- Do not give children devices where an account is logged in
- You may use parental control software
- If in doubt, notify hi11 support immediately
If you find out that a minor is using hi11, please contact us: [email protected]
Frequently Asked Questions
Need help? We are here.
If you have any questions or problems with gaming, contact us today. hi11's support team is ready to speak in Bengali 7 days a week, 24 hours a day.
Chat with us directly on live chat — available any time according to Bangladesh Standard Time (BST, UTC+6)
Enjoy safely at hi11
Follow responsible gaming and enjoy the best games at hi11.