hi11's Privacy Policy — Your information is safe with us
This policy describes in detail how your personal information is collected, stored, and protected on the hi11 platform.
Introduction and Scope
About This Policy
hi11 ("we", "our") is a trusted online betting and casino platform in Bangladesh. This privacy policy informs you — our user ("you") — about what types of information we collect, why we collect it, how we use that information, and what steps we take to protect your data.
By using hi11's website (https://hi11.lat), mobile application, or any related services, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. This policy is an integral part of our Terms and Conditions.
Who This Policy Applies To
This privacy policy applies to all of the following individuals:
- All active and inactive account holders registered with hi11
- Any person visiting the website (even without registering)
- Individuals who contact support via hi11's live chat or email
- Individuals participating in promotional offers or bonus programs
hi11 is only for individuals aged 21 and above. Information from minors is not knowingly collected. If we learn that information from a minor has been collected, it will be deleted immediately.
What Information We Collect
Personally Identifiable Information
We collect the following information during account registration and verification:
- Full name and date of birth
- Email address
- Mobile number (linked to bKash / Nagad / Rocket transactions)
- National ID (NID) number — for KYC verification
- Mailing address
- Password (stored in encrypted form)
Financial and Transaction Information
Financial information we process during deposits and withdrawals:
- bKash, Nagad, or Rocket account number (partial, masked)
- Transaction amount and date
- Transaction reference ID and status
- Bonus and promotional credit history
Full payment card or bank account details are not stored on hi11's servers — these are handled directly by payment processors.
Usage and Activity Information
Information automatically collected while using the platform:
- IP address and device type
- Browser type and operating system
- Login time and session duration
- Pages visited and links clicked
- Betting and gaming history (bet amounts, game types, results)
- Cookies and session tokens
Support Communication Information
When you contact us via live chat support or email, a record of that conversation is kept. This includes: chat logs, email messages, complaint details, and support ticket IDs. This information is used to improve service quality and resolve disputes.
Purpose of Using Information
Primary Purposes of Use
hi11 uses your information for the following legitimate purposes:
- Creating, managing, and verifying accounts
- Processing deposit and withdrawal transactions
- Providing bonuses, promotions, and VIP benefits
- Fraud prevention and security assurance
- Implementing responsible gaming policies
- Providing customer service and resolving complaints
- Improving platform functionality
- Fulfilling legal obligations
Communication and Marketing
With your consent, hi11 may send you promotional offers, bonus updates, and gaming-related information by email. You can opt out of these communications at any time — through your account settings or by contacting the support team.
Your personal information is never sold for third-party marketing.
Information Sharing and Third Parties
When and With Whom Information Is Shared
hi11 shares your personal information only in the following cases:
- Payment Processors: bKash, Nagad, Rocket — the minimum information necessary to complete transactions
- Technology Service Providers: Hosting, security, and analytics partners — under contractual confidentiality terms
- Game Software Providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt — limited data required for game sessions and results
- Legal Authorities: Based on a valid order or legal requirement
- Fraud Prevention Agencies: For the safety of users and the platform
What We Never Do
- Your information is never sold or rented to third parties
- Information is not shared with marketing agencies (without your consent)
- Personal information is not disclosed on social media
- Your betting history is not disclosed to unauthorized parties
Data Storage and Security
Security Measures
hi11 uses industry-standard technology to protect your information:
- SSL/TLS encryption — on all data transmissions
- Encrypted database storage
- Two-factor authentication
- Regular security audits and penetration testing
- Suspicious activity detection system
- Limited data access policy for staff (on a need-to-know basis)
Data Retention Period
| Type of Information | Retention Period |
|---|---|
| Account and identity information | 5 years after account closure |
| Financial transaction records | 7 years as required by law |
| Betting and gaming history | 3 years after account closure |
| Support chats and emails | 2 years from the date of resolution |
| Log files and device information | 12 months |
The above periods may be extended in cases of legal obligations, ongoing investigations, or dispute resolution.
Cookies and Tracking Technology
Use of Cookies
The hi11 website uses the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security. These are necessary and cannot be disabled.
- Functionality Cookies: To remember language preferences, theme settings, and user preferences.
- Analytics Cookies: To understand website usage (page views, session duration). Not personally identifiable.
- Performance Cookies: For monitoring loading times and errors.
Cookie Controls
You can block or delete non-essential cookies from your browser settings. Keep in mind that disabling essential cookies may disrupt some important hi11 functionality, such as login sessions not being maintained.
Your Rights and Controls
Your Data Rights
As a hi11 user, you have the following rights:
- Right to Know: You can request to know what information we hold about you.
- Right to Correction: You can request that incorrect or incomplete information be corrected.
- Right to Deletion: In certain circumstances, you can request that your information be deleted.
- Right to Restrict Processing: In some cases, you can limit how your information is used.
- Right to Portability: You can request a copy of your information in a machine-readable format.
- Right to Object: You can object to marketing communications.
- Right to Withdraw Consent: You can withdraw any consent at any time.
To exercise these rights, email [email protected] or contact us via live chat. We aim to respond within 30 business days.
Limitations on Data Deletion
In some cases, deletion of information may not be possible, such as:
- Information retained to fulfill legal or regulatory obligations
- Information related to an ongoing dispute or investigation
- Records required for fraud prevention
- Information inseparably linked to an active account
Minor Protection & Responsible Gaming
Protection of Minors
hi11 strictly follows a 21+ age policy. A national ID or date of birth is required to verify age during registration. If we detect an account belonging to a minor:
- The account will be suspended immediately
- The associated data will be securely deleted
- The process to refund any deposited funds will be initiated
More details are available on the Responsible Gaming page.
Policy Changes & Contact
Changes to the Privacy Policy
hi11 reserves the right to update this privacy policy as needed. For any significant changes:
- A notice will be sent to your registered email
- A clear notice will be displayed on the website
- The "Last Updated" date at the top of the page will change
Continuing to use the platform after a change means you are accepting the new policy. You are therefore advised to visit this page regularly.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
24/7 Live Chat Support
We handle all privacy-related requests in Bengali.
Related Policies
See the links below to learn about our other policies and terms: